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Trident Technology Solutions is a proud partner with ShoreTel, the premier VoIP provider on the market. For over 10 years, ShoreTel has excelled in the VoIP market, being rated #1 in all major categories by Nemertes (an independent research firm) for four consecutive years against premier competition, such as Cisco, Nortel and Avaya. ShoreTel's Call Manager suite makes it easier for users to communicate with anyone, anywhere, anyway they choose. In September 2009, Trident achieved a World-Class rating (greater than 95%) in customer satisfaction for the third consecutive year.

What is Voice over IP (VoIP)?

Voice over IP is a protocol that allows for the transmission of voice communications over a digital network. By combining your voice and data networks together, the user can use the unused bandwidth on both networks, allowing for savings in both time and money.

Voice over Internet Protocol (VoIP) is a technology by which voice traffic is digitized and transferred over a data network.

FUN FACT: The first voice call over an IP network actually predates the Internet
as we know it today. The first call across a VoIP network was made in 1973
over the Department of Defense's ARPANET, the precursor to the Internet.
2627 Leighton Ridge Dr., Suite 100, Wake Forest, NC 27587 
Phone: 919-761-5700 
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